Contact information

Last updated: November 2, 2026

Operator and contact

BigFamGift is owned and operated by XIAOCHI GLOBAL LIMITED (小池國際有限公司), a Hong Kong company, company registration number 3127812.

Registered business address: Unit 616, 6/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong.

Email: support@bigfamgift.com
Customer service: Monday-Saturday, 24 hours a day (U.S. Eastern Time, ET). Closed on Sundays. Support is provided by email; telephone support is not available.

Order and product enquiries

Email support@bigfamgift.com for help with products, personalization, delivery, returns or an existing order. Include your order number and the details of your request, if applicable.

Returns

Please contact us before returning an item. We will provide the applicable return address and instructions when a return is approved. The registered business address above is provided as company information and is not an instruction to send returns there.

See our Shipping & Delivery Policy and Return & Refund Policy for the applicable procedures.