Shipping policy

Last updated: November 2, 2026

Production and dispatch

Our personalized products are produced in China and dispatched from China. Production takes 2 business days. Production time is separate from the transit times below.

Destinations

We offer worldwide shipping to destinations available at checkout. Enter your delivery address at checkout to confirm whether we can ship to your location and which services are available. If your destination is unavailable, contact support@bigfamgift.com before ordering.

Shipping services and prices

Orders of US$99 or more qualify for free standard shipping to our supported worldwide destinations. Expedited shipping is not included in this offer. The applicable shipping service, charge and free-shipping eligibility are shown before payment.

Including the 2-business-day production period, estimated time from order processing to delivery is 12-17 business days for standard shipping or 9-12 business days for expedited shipping. Transit estimates are not guaranteed delivery dates. Carrier operations, customs checks, public holidays and local delivery conditions can affect arrival. We will assist with tracking and delivery problems.

Import duties and taxes

Import duties and import taxes on your purchase are borne by BigFamGift. If a carrier or customs authority asks you to pay an import charge, contact support@bigfamgift.com with the request so we can resolve it.

Tracking and delivery issues

We send shipment information when your order is dispatched. If tracking is delayed, a parcel appears lost, or the carrier reports delivery but you have not received it, contact us with your order number. We will work with the carrier to investigate and arrange the appropriate resolution. For damaged, incorrect or missing items, see our Return & Refund Policy.

Address corrections and returned parcels

Please check your delivery address before paying. Contact us as soon as you notice an error. We will confirm whether the address can still be corrected. If an address supplied by the customer causes a failed delivery or return, we will explain the available redelivery options and any customer-responsibility costs before proceeding.

If a delivery problem is caused by our error, we will cover the necessary costs of correcting it. Contact us before requesting a carrier redirect so we can help coordinate the delivery.

Nothing in this policy excludes or limits any consumer rights that cannot be excluded under the laws applicable to your purchase. The service procedures and timeframes below do not shorten any longer statutory rights or claim periods.

Operator and contact

BigFamGift is owned and operated by XIAOCHI GLOBAL LIMITED (小池國際有限公司), a Hong Kong company, company registration number 3127812.

Registered business address: Unit 616, 6/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong.

Email: support@bigfamgift.com
Customer service: Monday-Saturday, 24 hours a day (U.S. Eastern Time, ET). Closed on Sundays. Support is provided by email; telephone support is not available.