SHIPPING & DELIVERY
Shipping and Delivery
All items offered on BigFamGift are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: USPS, FedEx, DHL, UPS, EMS, Local Post...
Orders are processed when the payment is accepted.
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SHIPPING & HANDLING
With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.
Please give us a few more days than usual in the production process to complete your order because it takes a little longer to perfect a one-of-a-kind item just for you. We’re working hard to deliver your order as soon as possible, while caring for the health and safety of everyone. To estimate when you can expect your order, please refer to the time frame below.
- US domestic order
- Standard Shipping
+ Production time : 3-7 business days
+ Shipping time ( after production completed): 5-7 business days
- International Order
It may take additional days if orders have to go through customs. We have no influence on the customs process and our apologies for any inconvenience due to delivery delays resulting from this.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering BigFamGift and if you have any questions, please don't hesitate to contact us via: bigfamgit@hotmail.com