CONTACT US

Customer support

For questions about our products, personalization, delivery or an existing order, email support@bigfamgift.com. If you are contacting us about an order, include your order number and details of your request.

Customer support: support@bigfamgift.com
Service hours: Monday-Saturday, 24 hours a day (U.S. Eastern Time, ET). Closed on Sundays.
Support is provided by email. Telephone support is not available.

Company information

BigFamGift is owned and operated by XIAOCHI GLOBAL LIMITED (小池國際有限公司), a company registered in Hong Kong.

Company registration number: 3127812
Registered business address: Unit 616, 6/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong.

Please contact our support team before returning any item. We will provide the appropriate return instructions and address when a return is approved. Do not send a return to the registered business address without approval.