Privacy policy

Last updated: November 2, 2026

Who is responsible for your information

This policy describes how XIAOCHI GLOBAL LIMITED (小池國際有限公司), operating BigFamGift at bigfamgift.com, collects, uses and shares personal information when you visit our store, place an order or contact us. Our company and contact details appear below.

Information we collect

• Order and contact information: your name, email, billing and shipping address, contact details you provide, order contents and payment or transaction status.
• Personalization information: names, text, photos or other content that you choose to submit for a personalized product.
• Support and review information: messages, order issue details, review content and related photos you send or submit.
• Device and usage information: IP address, browser and device information, pages or products viewed, referring links, interactions and cookie or similar identifiers, depending on the technologies used and your applicable choices.

Payment service providers process the payment information needed to complete a transaction. We receive the transaction information needed to process your order and address payment-related enquiries.

How we use information

We use information to operate the store, produce personalized products, process payments, fulfill and track orders, provide support, manage returns or refunds, prevent fraud and abuse, maintain security, improve the shopping experience, and meet legal and accounting obligations. Where permitted and subject to applicable consent requirements, we also use information for marketing, advertising and measurement. You can unsubscribe from marketing emails using the link in those emails.

Service providers and advertising partners

We use Shopify to host the store and support ecommerce functions. Depending on the features used, we also use providers for personalization and product options, customer reviews, email communications, translation, payment processing, order management, logistics and advertising measurement.

Providers available in our store include Teeinblue, Customall and Qikify for product customization or options; Judge.me for reviews; Shopify Messaging for email communications; GTranslate for translation; Airwallex and other payment providers shown at checkout; Allroot ERP and UseePay Logistics for order or fulfillment functions; and Omega Facebook Pixel and Meta for advertising-related functions. A provider receives information relevant to the functions it performs, subject to its applicable terms and privacy information.

Advertising services used by the store, including Meta, may process identifiers, device or activity information and conversion events for advertising delivery and measurement, subject to the consent and opt-out requirements that apply to those activities. We may also disclose information when required by law, to respond to lawful requests, protect rights or security, or in connection with a business transfer subject to applicable safeguards.

Shopify and Enhanced Services

Our store is hosted by Shopify. With Shopify Network Intelligence enabled, Shopify uses information from your interactions with this store, other merchants and Shopify to provide Enhanced Services, including personalization, advertising and fraud protection. Information may be shared with Shopify and relevant providers in other countries. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for Shopify data choices.

Cookies and similar technologies

The store and its providers may use cookies, pixels and similar technologies for essential shopping functions, preferences, analytics and advertising. You can manage cookies through your browser and any privacy controls provided by the store. Where consent is required, non-essential technologies must be managed through the applicable consent mechanism. Use the cookie banner, where displayed, to choose or review your cookie preferences. Use Your privacy choices to exercise the available data-sharing opt-out. You can also email support@bigfamgift.com for help with a privacy choice.

International processing and retention

We are based in Hong Kong, our products are fulfilled from China, and Shopify and other service providers operate internationally. Information may therefore be processed outside your place of residence, including for production and fulfillment in China. Where required, appropriate transfer safeguards will apply.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfillment, support, legal and accounting obligations, fraud prevention and dispute resolution. Retention depends on the type of information and the reason it is held.

Your rights and choices

Depending on where you live, you may have rights to access or correct personal information, request deletion or a copy, object to or restrict certain processing, withdraw consent, or opt out of certain advertising uses or a legally defined sale or sharing of information. Some advertising disclosures may be treated as a sale or sharing under applicable privacy law. Email support@bigfamgift.com to make a request or ask how to exercise an available choice. We may need information to verify the request, and legal exceptions may apply.

For individuals in places where a legal basis is required, processing may be based on performing a contract, legal obligations, consent, or legitimate interests where permitted. You may complain to your local supervisory authority. For Hong Kong, the relevant authority is the Office of the Privacy Commissioner for Personal Data.

Automated tools and security

Our store and service providers may use automated tools for security and fraud assessment. Contact us with questions about an order-related decision. We use reasonable organizational and technical measures to protect information; no online service can guarantee absolute security.

Children and third-party links

The store is intended for people who can lawfully make purchases, rather than for children to provide information directly. If you believe a child has supplied personal information without appropriate permission, contact us. Other websites linked from the store have their own privacy practices, which should be reviewed separately.

Changes to this policy

We may update this policy to reflect changes to our services, providers or legal requirements. The last-updated date above identifies the current version. We will provide any additional notice required by applicable law.

Operator and contact

BigFamGift is owned and operated by XIAOCHI GLOBAL LIMITED (小池國際有限公司), a Hong Kong company, company registration number 3127812.

Registered business address: Unit 616, 6/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong.

Email: support@bigfamgift.com
Customer service: Monday-Saturday, 24 hours a day (U.S. Eastern Time, ET). Closed on Sundays. Support is provided by email; telephone support is not available.