PAYMENT METHOD

Payment methods

The payment methods available for your order are displayed at checkout. Available methods may depend on your location, currency, device and payment provider. Review the currency, shipping service and final order total before completing payment.

Payment and production

Payment must be confirmed before we begin producing your personalized order. Follow the instructions shown by the payment provider at checkout. If a payment is pending or unsuccessful, contact us before placing a duplicate order.

Refunds and support

Approved refunds are initiated to the original payment method under our Return & Refund Policy. Your payment provider may take additional time to display the credit.

For payment or order assistance, email support@bigfamgift.com. Support is available Monday–Saturday, 24 hours a day (U.S. Eastern Time, ET). Closed on Sundays. We provide email support only.

BigFamGift is operated by XIAOCHI GLOBAL LIMITED (小池國際有限公司), Hong Kong company registration number 3127812. See our Contact Information for the registered business address.